OVERVIEW

  • We only replace items if they are defective or damaged. If you need to exchange it,  send us an email on info@crackthedeals.com.
  •  To complete your return, we require a receipt or proof of purchase.
  • To be eligible for a return, your item must be in the same condition that you received it, unwornunassembled or unusedwith tags, and in its original packaging.
  • The responsibility for paying the shipping cost of return will fall on the customer. Shipping costs are non-refundable.
  • Once the returned product is received and inspected, an email will be sent out notifying  the customer of the approval or rejection of the item. If you are approved, then your item  will be exchanged (depending on the availability of the item)  within 3-4 business days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info@crackthedeals.com} 

SHIPPING POLICY

  • Our shipping duration is within 3-5 business days.
  • Orders will be shipped and delivered within 3 to 5 days.
  • Same day delivery is available in Islamabad on business days only, if ordered before 3 pm.
  • Our shipping charges are:
  • On orders from Rs. 100 to Rs. 5000 delivery charges will be Rs.250
  • On orders from Rs. 5000 to Rs. 12,000 delivery charges will be Rs.200
  • Orders above Rs. 12,000 will be free delivery.

CASH ON DELIVERY (COD)

  • All customers are hereby notified that as per the terms and conditions of COD the courier company will not allow the customers to open the package before payment.
  • You, as a customer, have the right to return the package (please check return policy)  only after payment to the courier company.
  • Please do not force the delivery person from the courier company to open the package before you make the payment.

 

Need help?

Contact us at {info@crackthedeals.com} for questions related to refunds and returns.